Subscription

How do I log into my subscription?

Click the account icon in the top right of our website on the header, or "subscriber login" in the footer. You can also go directly to our portal here: https://simplynootropics.com.au/apps/retextion

Can I cancel my subscription at any time?

Yes, absolutely. You can cancel your subscription at any time by logging into your online account or by contacting our customer support team at [email protected]

How do I create a subscription account?

If you purchase a subscription, your account will have automatically been created when you checked out. If you have not purchased or purchased without a subscription, you will not have nor can create an account. The account is specifically for subscr

I'm having trouble logging in. What should I do?

Your login email is the same email you used when purchasing your subscription. By going to the account page, you can enter your email and you will be sent a one time code to login every time. If you cannot remember it, simply send an email to our cus

How do I change my delivery frequency?

After logging in, click 'Manage Subscription'. Simply login to your account, Then click 'Delivery Schedule' and choose between the selected options and click save to confirm.

What happens if my card declined?

You will be sent a notification email and we will attempt to process your payment the following day.

How do I change my order date?

After logging in, click 'Manage Subscription'. Click 'Next Charge Date' then select the date you wish to be charged on and click 'Update Next Shipment Date' to confirm. If you want your order immediately, simply click 'Order Now'. Alternatively you

How do I increase or decrease the quantity on my subscription?

After logging in, click 'Manage Subscription'. Click on the 'Product' link and update the quantity, then hit update. Alternatively you can send an email to our customer support team at [email protected] and we'll sort you out.

How do I add, remove, or swap products on my subscription?

After logging in, click 'Manage Subscription'. Click on whichever product you'd like to add, select whether you want a 'once-off' or ongoing 'subscription'.

How do I update my shipping or billing address or payment details?

Shipping details:. After logging in, click 'Manage Subscription'. Click 'Shipping Address' and update your details accordingly. Payment details:. After logging in, click 'Manage Subscription'. Then click 'Payment Method' and follow the prompts.